royal24 Privacy Policy

1. Personal Information We Collect

royal24 collects personal information from players through the account registration process, platform usage and interactions with our support team. The types of information collected include:

• Identity Information: full name, date of birth, gender and identification card number (MyKad) for age and identity verification purposes.
• Contact Information: email address, mobile phone number and residential address.
• Financial Information: e-wallet account details, bank account numbers (for FPX and DuitNow processing), and cryptocurrency wallet addresses.
• Usage Data: betting activity history, login records, session times, game preferences and deposit and withdrawal records.
• Technical Information: IP address, browser type, device operating system and cookie data.

2. Purpose of Personal Data Use

The personal information we collect is used for the following purposes:

• Processing account registration and verifying player identity in accordance with international licensing requirements.
• Processing deposits and withdrawals through supported payment methods.
• Identifying and preventing fraud, money laundering and suspicious activity.
• Providing 24/7 customer support in Bahasa Melayu and English.
• Sending account-related notifications, active promotions and service updates.
• Monitoring betting patterns for responsible gambling and player protection purposes.
• Complying with legal obligations under the international licence held by royal24.

3. Disclosure of Information to Third Parties

royal24 does not sell or transfer your personal information to third parties for commercial marketing purposes. However, there are limited circumstances where disclosure to certain parties may occur:

• Payment Service Providers: Legitimate payment processors such as e-wallet platforms and banking institutions may receive information required solely to complete your financial transactions.
• Game Software Providers: Our game developers may receive limited technical data required to ensure game functions operate properly.
• Licensing Authority Bodies: Information may be disclosed to international licensing bodies or relevant authorities when required by law or licensing regulations.
• Legal Requirements: In situations where royal24 is required by law to disclose information, we will do so in accordance with the established legal procedures.

4. Personal Information Security

The security of your data is a top priority for royal24. We implement multiple layers of technical and organisational protection to ensure your information is safeguarded:

• Data encryption using SSL/TLS protocols for all communications between players and our servers.
• Account passwords are stored in hashed form and cannot be read by any of our staff.
• A system for detecting suspicious login attempts with automatic protection against unauthorised access.
• Continuous infrastructure monitoring and regular security testing by our IT security team.
• Strict internal access controls — only authorised staff may access player data, and only to the extent required for their role.

While we take all reasonable steps to protect your data, no online security system can be guaranteed to be one hundred percent secure. We encourage players to use strong passwords and not share account details with anyone.

5. Cookies and Tracking Technologies

royal24 uses cookies and similar tracking technologies to improve the user experience on our platform. The types of cookies used include:

• Session Cookies: Store your login session information to enable smooth navigation throughout your visit.
• Preference Cookies: Store the language, currency and display settings you have configured.
• Analytics Cookies: Help us understand website usage patterns for overall service improvement.
• Security Cookies: Detect suspicious activity and protect your account from unauthorised access.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the royal24 platform.

6. Your Rights as a royal24 Player

As a royal24 player, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of any information that is inaccurate or incomplete.
• Right of Erasure: You may request deletion of your personal data, subject to legal obligations and record-keeping requirements imposed by our licensing.
• Right to Object: You may object to the processing of your data for certain purposes, such as marketing communications.
• Right to Data Portability: You may request your personal information in a machine-readable format.
• Right to Withdraw Consent: Where data processing relies on your consent, you may withdraw that consent at any time.

7. Data Storage and Transfer

Personal information you provide to royal24 is stored on secure servers. To ensure service continuity, data may be stored or processed outside Malaysia, at data centres operating under international licensing. In all cases, protection standards equivalent to or exceeding local data protection requirements will be observed.

We retain personal information for as long as necessary for the purposes stated in this policy, or as required by law and licensing obligations. Financial and transaction records will be kept in accordance with the minimum record-retention requirements set by our licensing authority.

8. Age Verification and Minor Protection

royal24 takes seriously its responsibility to ensure the platform is only used by individuals aged 21 and above. We collect and process date of birth information and identity documents (including copies of MyKad) as part of the mandatory age verification process.

If we find any account registered by an underage individual, the account will be suspended immediately, all funds will be frozen in accordance with established procedures, and the relevant parties may be reported to the appropriate authorities. Data collected during the age verification process will be used solely for this purpose and for licensing compliance.

9. Changes to This Privacy Policy

royal24 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to players via in-platform notifications or through the registered email address. Changes take effect on the date stated in the updated policy.

Continued use of the royal24 platform after changes take effect is considered your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed of our current privacy practices.

10. Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact the royal24 support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the royal24 platform
• Support languages: Malay and English

Our team will make every effort to respond to all privacy-related enquiries thoroughly and within a reasonable timeframe.