Terms and Conditions of Use for royal24

1. Acceptance of Terms

By registering, accessing or using any part of the royal24 platform (this website, gaming services, mobile applications or related communication channels), you acknowledge that you have read, understood and agreed to be bound by all the terms and conditions contained in this document.

If you do not agree with any part of these terms, you are requested not to use the royal24 platform. Continued use after the effective date of any amendment constitutes agreement to the amended terms.

2. Eligibility and Account Registration

royal24 services are only available to individuals who meet the following conditions:

• At least 21 years of age on the date of registration.
• Possessing full legal capacity to enter into a binding agreement.
• Not prohibited from participating in online gambling activities under the laws of the jurisdiction where the user resides.
• Registering in a personal capacity and not on behalf of any third party.

Each user is only permitted to hold and operate one (1) active account. Registering multiple accounts by the same individual, including using different names, emails or phone numbers, is strictly prohibited and may result in all such accounts being suspended and balances returned after applicable deductions.

Users are responsible for ensuring that all information provided during registration — including full name, MyKad number and contact details — is accurate and up to date. royal24 reserves the right to request identity verification at any time for compliance purposes.

3. Account Security and Password

Users are fully responsible for maintaining the confidentiality of their account login information, including username and password. royal24 will not ask for your password through any communication channel, including email, live chat or phone.

Any activity that occurs under your account is considered to have been carried out by you. If you suspect your account has been accessed without authorisation, you must notify our customer support team immediately through the following channels:

• 24/7 live chat via the royal24 platform
• Email: [email protected]

royal24 is not liable for financial or other losses arising from unauthorised access caused by a user's failure to keep their login information secure.

4. Deposits, Withdrawals and Payments

The royal24 platform supports the following payment methods for deposits and withdrawals:

• Touch 'n Go eWallet
• DuitNow
• Online banking via FPX (including major Malaysian banks)
• Cryptocurrency: USDT, BTC, ETH

The minimum deposit amount per transaction is RM30, regardless of the payment method chosen. The minimum withdrawal is RM100 per request.

Withdrawal processing time is typically between 5 and 30 minutes. Withdrawals may take longer under certain circumstances such as additional security checks or peak transaction periods.

Users are responsible for ensuring that the payment account details submitted are accurate. royal24 is not liable for losses arising from incorrect information provided by the user when submitting a withdrawal request.

5. Bonuses, Promotions and Wagering Requirements

royal24 offers various bonuses and promotions to eligible users. Each bonus is subject to specific terms stated on the relevant promotions page. The welcome bonus currently offered is:

Welcome Bonus: 120% on first deposit up to a maximum of RM1,500. This bonus is subject to a wagering requirement of 10 times the bonus amount before any withdrawal of the bonus or bonus winnings can be made.

Example calculations for reference:

• Deposit RM100 → Bonus RM120 → Total balance RM220 → Wagering requirement: RM120 × 10 = RM1,200
• Deposit RM2,600 → Bonus RM1,500 → Total balance RM4,100 → Wagering requirement: RM1,500 × 10 = RM15,000

General bonus conditions that apply unless stated otherwise:

• Each user is only eligible to claim each type of bonus once.
• Bonuses cannot be transferred between accounts.
• royal24 reserves the right to cancel or withdraw any bonus if fraud or abuse is detected.
• Wagering requirements must be met within the specified time period; expired bonuses will lapse automatically.

6. VIP Programme and Weekly Cashback

royal24 operates a four-tier VIP programme that provides weekly cashback benefits to loyal members. Cashback is calculated based on the user's net betting activity throughout the relevant week.

• Bronze — Up to 0.3% weekly cashback
• Silver — Up to 0.6% weekly cashback
• Gold — Up to 0.9% weekly cashback
• Platinum — Up to 1.2% weekly cashback

Progression to a higher VIP tier depends on the user's activity and loyalty over time. royal24 reserves the right to periodically review VIP eligibility and adjust tiers according to the user's latest activity.

7. User Conduct and Prohibited Activities

Users agree not to engage in any of the following activities while using the royal24 platform:

• Using automation software, bots, scripts or any other technological tools to manipulate games or the platform's systems.
• Committing fraud, including the use of stolen or unauthorised payment details.
• Sharing or selling an account to another party.
• Spreading false or misleading information about the royal24 platform.
• Taking advantage of technical errors, system vulnerabilities or game bugs to obtain illegitimate winnings.
• Carrying out any action that could compromise the integrity, security or reputation of the platform.

Breaching any of the above prohibitions may result in immediate account suspension or termination, forfeiture of all outstanding balances, and where necessary, further legal action.

8. Responsible Gambling

royal24 is committed to responsible gambling and recognises that gambling can carry risks for some users. The platform is equipped with support mechanisms to help users manage their betting activity:

• Users may request daily, weekly or monthly betting limits through customer support.
• A self-exclusion option is available for users who wish to pause or permanently stop their betting activity.
• Support and information are available 24/7 via live chat and email in Malay and English.

9. Privacy and Data Protection

The collection, processing and storage of users' personal data is governed entirely by the royal24 Privacy Policy, which forms part of these terms and conditions and should be read together with them. Our Privacy Policy explains in detail:

• The types of data collected during registration and use of the platform.
• The purpose of collection and the legal basis for processing data.
• Users' rights regarding their personal data.
• The security measures taken to protect user information.

By using the royal24 platform, you consent to the collection and processing of your personal data as described in our Privacy Policy.

10. Disclaimer and Limitation of Liability

The royal24 platform is provided "as is" and "as available". While we strive to ensure the platform operates properly and smoothly at all times, we make no guarantees regarding continuous uninterrupted availability, accuracy or reliability.

royal24 is not liable for:

• Losses or damages arising from service disruptions that are beyond our control.
• Indirect, consequential or special losses arising from use of the platform.
• Losses arising from the failure or disruption of third-party services such as payment providers or telecommunications networks.
• Actions or omissions by users that breach these terms and conditions.

In any event, the maximum liability of royal24 to a user shall not exceed the total amount deposited by the user into their account in the 30 days preceding the event giving rise to the claim.

11. Account Termination

royal24 reserves the right to suspend, restrict or terminate a user's account at any time without prior notice where there is reasonable cause, including but not limited to a breach of these terms, suspected fraud, or instructions from a relevant authority.

Users may also request to close their own account by contacting our customer support team. Any balance remaining in the account at the time of closure (after applicable deductions, if any) will be returned via the original payment method within a reasonable period.

Closing an account does not release the user from any obligations or liabilities that arose prior to the closure date.

12. Applicable Law and Dispute Resolution

royal24 operates under an international licence. These terms and conditions are interpreted in accordance with the laws of the relevant licensing jurisdiction.

Should any dispute arise between a user and royal24 regarding these terms or the use of the platform, both parties agree to first attempt to resolve the dispute amicably through our customer support channels. If an amicable resolution cannot be reached, the dispute will be referred to binding arbitration in accordance with the procedures set by the relevant licensing body.

13. Amendments to Terms and Conditions

royal24 reserves the right to amend, update or replace these terms and conditions at any time. Amendments will take effect immediately upon being published on this website. We will endeavour to notify users of significant amendments via a notice on the platform or through their registered email.

Continued use of the royal24 platform after any amendments are published will be considered as the user's acceptance of the amended terms. You are therefore encouraged to check this page periodically to ensure you are always aware of the current applicable terms.

The "Updated" date shown at the top of this document indicates the date of the latest version of these terms.